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LMDHK
Posts: 1
Member Since: ‎08-08-2014
Message 1 of 2 (65 Views)

Re: Ink level full but printer will not print.

I have a HP Deskjet F2420 hooked up to a mac.

 

I have just changed both of the the cartridges and now it will only print in colors.

 

I have cleaned the printheads 3 times, and have tried every other thing I can think of - but nothing helps.

 

Can anyone in here please help?

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Bob_Headrick
Posts: 16,277
Member Since: ‎11-17-2008
Message 2 of 2 (56 Views)

Re: Ink level full but printer will not print.

The document here may help resolve black not printing on your Deskjet F2420.  Does black print at all on the diagnostic page in solution six? If not you might try blotting the black nozzles on a damp tissue.  A good cartridge would have a strong blot of black.  

Bob Headrick, Microsoft MVP Windows Expert - Consumer,  HP Expert

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