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Honor Student
buyerbobby
Posts: 3
Member Since: ‎06-29-2014
Message 1 of 2 (232 Views)

Re: Printer won't print black after installing a new cartridge

I am having similar issue with my OfficeJet 4500 - any clues

Regents Professor
Ciara_B
Posts: 6,318
Member Since: ‎11-27-2009
Message 2 of 2 (199 Views)

Re: Printer won't print black after installing a new cartridge

@buyerbobby 

 

Any luck with running a Cartridge Clean? Is the cartridge within warranty?

 

Troubleshooting steps

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c01968417

 

 

Warranty ends dates

Wty ends dates.jpg

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
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