Posts: 10
Member Since: ‎05-01-2011
Message 1 of 2 (77 Views)

Replacement of Printer OJ 4530

Have had to replace my old OJ 4630 with a new one.  System still showing old S/N & can't scan a document even tho I did a scan to align my ink cartridges.

1) Could they all be interralated to the registeration

2) HOw do I correct both?


Please advise.




HP Support Agent
Posts: 3,791
Member Since: ‎03-11-2014
Message 2 of 2 (61 Views)

Re: Replacement of Printer OJ 4530

Hello Mac1776,

When the printers replaced, you have to re-add the printer. This is so that the driver software can make a connection to the current physical printer. You don't need to do a complete unisntall just use the software, and add a new device.

I hope that answers your question, and corrects the issue with scanning.
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