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Mac1776
Posts: 10
Member Since: ‎05-01-2011
Message 1 of 2 (70 Views)

Replacement of Printer OJ 4530

Have had to replace my old OJ 4630 with a new one.  System still showing old S/N & can't scan a document even tho I did a scan to align my ink cartridges.

1) Could they all be interralated to the registeration

2) HOw do I correct both?

 

Please advise.

 

 

Mac1776

HP Support Agent
Futoji
Posts: 3,417
Member Since: ‎03-11-2014
Message 2 of 2 (54 Views)

Re: Replacement of Printer OJ 4530

Hello Mac1776,

When the printers replaced, you have to re-add the printer. This is so that the driver software can make a connection to the current physical printer. You don't need to do a complete unisntall just use the software, and add a new device.

I hope that answers your question, and corrects the issue with scanning.
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Futoji
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