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08-13-2012 07:22 AM
My HP 4500 printer will not run on Non-HP ink cartridges. Is it not against the law to not allow non-OEM ink cartridges to work on HP printers. My last printer HP Photosmart C5260 would accept them. If this cannot be resolved I will have to return the product and buy another brand that will allow non-OEM ink cartridges. Can anyone help on this issue? Thank you,
08-13-2012 09:43 AM
I just asked a similar question to a tech on a chat session, re a different HP.. She agreed that the printers will not accept 'refilled' cartridges. But she carefully avoided stating that the printers were 'programmed' this way. Which I guess means ANY non HP cartridge. I think HP will be losing a lot of customers with this new 'innovation' (yes, that was sarcasm), **bleep** sneaky and unacceptable practices from HP.
08-14-2012 05:03 AM
Assuming we are speaking about the HP Officejet 4500 it is not really a case of the printer not accepting non-HP cartridges. It is more that the cartridges are heavily patanted and would be expensive to produce a legal compatible. It would take a much cleverer man than me to tell you if this is possible though...
As such all cheaper alternatives I have seen have seen for this range are refilled (often called remanufactured) cartridges. These should be just fine for use in your printer as they are HP original cartridges.
If you have experienced problems with such cartridges previously I would be hesitant to put it down to anything more than a cartridge that has been damaged during the refilling process. If however the cartridges you have had problems with before were genuinely compatible I would suggest giving a remanufactured/refilled alternative a try.
08-30-2013 12:53 PM
1st thing you should try doing is going to the printer tools option, looks like a wrench or tool. Select Preferences and use the arrow to scroll down to Cartridge Chip Info (*note it will be on) and select "off". You can check and see if it will print, if not go back to tools Settings and select Tools use arrow and scroll down to "Clean Printhead".
This is what I used for my HP 5520. It wouldn't print in Black until I performed the Clean Printhead function.
Hope this helps.
09-11-2013 02:40 AM
See link for HP's warranty statement on cartridges & printheads
Also see info on printer warranties from the Consumer Choice Info site...