Using Non-HP Ink Cartridges (2636 Views)
Honor Student
Posts: 1
Registered: ‎08-13-2012
Message 1 of 5 (2,636 Views)

Using Non-HP Ink Cartridges

My HP 4500 printer will not run on Non-HP ink cartridges.  Is it not against the law to not allow non-OEM ink cartridges to work on HP printers.  My last printer HP Photosmart C5260 would accept them.  If this cannot be resolved I will have to return the product and buy another brand that will allow non-OEM ink cartridges.  Can anyone help on this issue?  Thank you,

Honor Student
Posts: 4
Registered: ‎08-13-2012
Message 2 of 5 (2,621 Views)

Re: Using Non-HP Ink Cartridges

I just asked a similar question to a tech on a chat session, re a different HP.. She agreed that the printers will not accept 'refilled' cartridges. But she carefully avoided stating that the printers were 'programmed' this way. Which I guess means ANY non HP cartridge. I think HP will be losing a lot of customers with this new 'innovation' (yes, that was sarcasm), **bleep** sneaky and unacceptable practices from HP.

Honor Student
Posts: 2
Registered: ‎08-14-2012
Message 3 of 5 (2,612 Views)

Re: Using Non-HP Ink Cartridges

Assuming we are speaking about the HP Officejet 4500 it is not really a case of the printer not accepting non-HP cartridges. It is more that the cartridges are heavily patanted and would be expensive to produce a legal compatible. It would take a much cleverer man than me to tell you if this is possible though...


As such all cheaper alternatives I have seen have seen for this range are refilled (often called remanufactured) cartridges. These should be just fine for use in your printer as they are HP original cartridges.


If you have experienced problems with such cartridges previously I would be hesitant to put it down to anything more than a cartridge that has been damaged during the refilling process. If however the cartridges you have had problems with before were genuinely compatible I would suggest giving a remanufactured/refilled alternative a try.

Posts: 1
Registered: ‎08-30-2013
Message 4 of 5 (1,767 Views)

Re: Using Non-HP Ink Cartridges

1st thing you should try doing is going to the printer tools option, looks like a wrench or tool. Select Preferences and use the arrow to scroll down to Cartridge Chip Info (*note it will be on) and select "off". You can check and see if it will print, if not go back to tools Settings and select Tools use arrow and scroll down to "Clean Printhead". 


This is what I used for my HP 5520. It wouldn't print in Black until I performed the Clean Printhead function.


Hope this helps.



Distinguished Professor
Posts: 5,620
Registered: ‎11-27-2009
Message 5 of 5 (1,680 Views)

Re: Using Non-HP Ink Cartridges


See link for HP's warranty statement on cartridges & printheads


What this warranty does not cover
This warranty does not cover HP ink cartridges or customer-replaceable printheads that have been refilled, remanufactured, refurbished, misused, or tampered with. If failure or damage to ink cartridges or customer-replaceable printheads is attributable to the use of a non-HP, expired or refilled ink cartridge, or to the use with a non-designated HP or unauthorized OEM printing device, HP is not responsible for the cost of replacement or refund of the purchase price.


Also see info on printer warranties from the Consumer Choice Info site...

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
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