04-23-2014 12:30 PM
My Printer want print in the brown color, after assuring that the Print-heads have been cleaned and after trying several modifications, can pls advise how I can fix this issue.
Thanks in advance for your assistance.
04-24-2014 05:18 PM
Hello chefjoan, and welcome to the HP Forums, I hope you enjoy your experience!
I see you are having issues wih your color output. I would love to try and help you, but I do need a little information first. I am linking a few HP Support documents below that will show you how to find your product number. With the product number we can provide you with accurate information.
How Do I Find My Model Number or Product Number?
Good luck and please let me know the results of your findings. Thank you for posting on the HP Forums!
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.
- Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet 6500 All-in-One Printer Series
- What Is HP Instant Ink?
- HP Printers - Which Cartridges Work with My HP Printer?
- Replacing the Printhead for HP Officejet 6500 and 6500A All-in-One Printer Series
- Limited Warranty for HP Ink Cartridges and Customer-Replaceable Printheads for HP Inkjet Supplies