Why won't my new black 564XL cartridge print on my C309g

[mkeiser103]

I removed my high-capacity black 564XL cartridge which was out of ink.  I inserted a new low-capacity black 564XL cartridge.  The new cartridge will not print whether connected to the Windows 7 64-bit computer (USB) or when using the Scan function on the C309g.

I tried a second new black cartridge with the same results.  The other four color cartridges work ok.

The extimated ink level window shows a full black cartridge.

No system changes have been made

Thank you,

[priyaS]

have you tried doing printing a self test page?

what is the result of that?

[pareed1967]

I have this same issue.  Everything works great but 564 XL Black.  Even print test page, no black, only colors.

Also saw a post to go into the print properties and chnage color management to Application Managed Colors.  Worked for another user, but did not work for me.

[Shirlzz1]

I will need a little more information in order to help out. What printer do you own? Is it the Photosmart C309g as mentioned in the title of the original post? Or is it a different printer? I ask because I do not want to assume that it is and different printers have different steps to take to fix their issues. have you done any cleanings on the machine from the computer software or the front panel of the printer? How is the computer and the printer connected to each other?