10-13-2012 07:08 PM
All the color ink cartridges work fine. A new black cartridge was installed 2 days ago. Several one page text pages were printed from the new cartridge and now no black is printed on a printed page. I've cleaned heads and wiped off (using cotton free cloth) connectors. WHY?
10-15-2012 09:10 AM
Sorry, I have no answer but have the exact same problem. Installed a new cartridge, printed fine and then suddenly cannot print black???
11-06-2012 12:03 PM
I have a HP 6500 e709n. I also replaced the black ink catridge today and since then, black will not print. I've tried cleaning printheads. Alignment is not working. Odd that so many of us having a similar problem in a short period of time.
12-14-2012 08:52 AM
This article should help out with black ink problems. Give the steps a shot and let me know the results:
Best of Luck!
03-07-2013 06:57 PM
Tried all the solutions and my printer still won't print with black. I am sooooooo frustrated because the product is out of warranty by about a month!
03-07-2013 07:51 PM
My printer won't print black either! The cartridge is 75% full and I have tried all the solutions listed here! I am not sure if I am under warranty anymore. I think I forgot to register it when I purchased it
It is really frustrating!!
03-13-2013 12:35 PM
@JennyMolar, Do you have the Photosmart 5515? Did you look at this document here? If it has been less than a year since you have purchased your printer you should still be under the factory warranty.
I'll link the information to get in touch with them below. The link will take you to a form to fill out. Once you fill it out and it is processed, it will give you the printers warranty information, a case number, and the phone number to call.
HP Technical Support Case Call Form: https://h10025.www1.hp.com/ewfrf/wc/phoneInput?cc=
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