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‎01-03-2015 05:58 PM

HP Recommended
Product: HP psc 2410 photosmart
Operating System: Windows 7

I replaced the no. 57 tri-color cartridge and the display showed 'Align Print Cartridges - Press OK to print Align Page'.

I pressed 'OK' and a page was fed and the printer made sounds like it was going to print, 'printing' was displayed and then it stopped and the same 'Align" message was displayed.  I went thru this cycle several times and was never able to print an alignment page.  I can't get rid of the message and as a result I can't use any of the other functions; scan, fax or copy.  I can still print pages from the computer, however.  Does anyone know how to reset or escape from this situation?  Please help.  Thanks. 

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-06-2015 11:51 AM - last edited on ‎03-14-2017 10:18 AM by HP Administrator

HP Recommended

Hi @LCWaite 

 

I understand you are having troubles with your HP PSC 2410 Photosmart All-in-One Printer since replacing the tri color cartridge. Please use the following document to troubleshoot the issue, and let me know the outcome of your efforts; Error Message: Align Print Cartridges, Press OK to Print Align Page.

 

I hope this helps.

Sunshyn2005
I work on behalf of HP


If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

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3 REPLIES 3

‎01-06-2015 11:51 AM - last edited on ‎03-14-2017 10:18 AM by HP Administrator

HP Recommended

Hi @LCWaite 

 

I understand you are having troubles with your HP PSC 2410 Photosmart All-in-One Printer since replacing the tri color cartridge. Please use the following document to troubleshoot the issue, and let me know the outcome of your efforts; Error Message: Align Print Cartridges, Press OK to Print Align Page.

 

I hope this helps.

Sunshyn2005
I work on behalf of HP


If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

Was this reply helpful? Yes No

‎01-13-2015 05:48 PM

HP Recommended

Thank you for responding.  I stumbled on this solution myself before I saw your response and I thank you  again.

What I had a problem with in HP's answer to my cry for help was that they offered to sell me another printer instead of querying other HP folks for an answer.  I know my printer is no longer supported but past experiences would probably have suggested a solution.  Thanks for 'listening'.

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‎07-14-2016 08:51 AM

HP Recommended

Both of you seem to have the solution but I cannot find it anywhere in your posts.  Please help.

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