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Top Student
Posts: 5
Member Since: ‎08-27-2014
Message 1 of 11 (254 Views)

black ink cartridge will not work even though new; photosmart 5510 d-all-in-one series

 

My printer has suddenly stopped printing properly.  The black ink is no longer printing.  I have tried 2 new cartridges and cleaned the printheads.  Th  black does not come out in the print quality diagnostic nor in any documents that I need to print.  The printer is 2 years old.  Is there anything  I can do to get it to work?

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PhD Student
Posts: 762
Member Since: ‎11-01-2009
Message 2 of 11 (242 Views)

Re: black ink cartridge will not work even though new; photosmart 5510 d-all-in-one series

HI,

Please follow this document for the issue

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03425035&cc=us&dlc=en&lang=en&lc=en&product=506...

 

Hope this helps

 

 

Although I am an HP employee, I am speaking for myself and not for HP.

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Top Student
Posts: 5
Member Since: ‎08-27-2014
Message 3 of 11 (239 Views)

Re: black ink cartridge will not work even though new; photosmart 5510 d-all-in-one series

I have seen already seen this document and tried everything. I suppose it is now down to repair or replace.

Thanks for your help.

HP Support Agent
Posts: 5,339
Member Since: ‎09-03-2013
Message 4 of 11 (182 Views)

Re: black ink cartridge will not work even though new; photosmart 5510 d-all-in-one series

Hi L_C54,

 

Please take a look here I have responded to you: http://h30434.www3.hp.com/t5/Ink-Toner-Cartridge-Printhead-Issues/black-ink-cartridge-will-not-work-...

HevnLgh
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s54 Honor Student
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Posts: 2
Member Since: ‎09-01-2014
Message 5 of 11 (173 Views)

Re: black ink cartridge will not work even though new; photosmart 5510 d-all-in-one series

minha impresora é a hp deskjet F4400 tem 2anos e  

A tinta preta da impressora não esta funcionando. já troquei 2 vezes. poderia me dizer o que está acontecendo?

abrigada

s54 Honor Student
Honor Student
Posts: 2
Member Since: ‎09-01-2014
Message 6 of 11 (169 Views)

Re: black ink cartridge will not work even though new; photosmart 5510 d-all-in-one series

não entendi! significa que não tem mais concerto?

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HP Support Agent
Posts: 5,339
Member Since: ‎09-03-2013
Message 7 of 11 (168 Views)

Re: black ink cartridge will not work even though new; photosmart 5510 d-all-in-one series

Hi s54,


Welcome to the English HP Consumer Forums! If you prefer to post your question in your preferred language, please select from the list below:


German: HP Kundenforum http://h30492.www3.hp.com/


Spanish: Foro de usuarios de HP http://h30467.www3.hp.com/


French: Forum des utilisateurs HP http://h30478.www3.hp.com/


Portuguese: Fórum dos usuários HP http://h30487.www3.hp.com/


Chinese: 惠普个人客户支持论坛 http://h30471.www3.hp.com/t5/community/communitypage


Korean: HP 지식커뮤니티 http://h30491.www3.hp.com/t5/community/communitypage


Alternatively, please feel free to post a revised message in English.


Thank you, and have a great day!

HevnLgh
I work on behalf of HP

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!
Top Student
Posts: 5
Member Since: ‎08-27-2014
Message 8 of 11 (129 Views)

Re: black ink cartridge will not work even though new; photosmart 5510 d-all-in-one series

I'm afraid I've tried all the steps and still no joy. I think printer out of warranty so I'll find out how much it'll cost to repair before I decide to repair or replace. Thanks for you help.

HP Support Agent
Posts: 5,339
Member Since: ‎09-03-2013
Message 9 of 11 (124 Views)

Re: black ink cartridge will not work even though new; photosmart 5510 d-all-in-one series

L_C54,

 

Can you please let me know which Country/Region you are in?

HevnLgh
I work on behalf of HP

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Top Student
Posts: 5
Member Since: ‎08-27-2014
Message 10 of 11 (122 Views)

Re: black ink cartridge will not work even though new; photosmart 5510 d-all-in-one series

I am in the UK

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