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Honor Student
Thevillager
Posts: 2
Member Since: ‎01-10-2014
Message 1 of 3 (379 Views)
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branch new HP4500 black ink cartridge is not working

I have HP Officejet 4500 series printer. When I repaled branch new HP 901 black ink cartridge, the aligment page came out without black, message text shown not detected. I went through all trouble shooting step to check the ink level, to clean the print head, ...but was frustrated. The B/W document won't print at all. Please advice. Many thanks.

Regents Professor
Ciara_B
Posts: 6,318
Member Since: ‎11-27-2009
Message 2 of 3 (367 Views)

Re: branch new HP4500 black ink cartridge is not working

What is the warranty ends date on the cartridge? (YYYY/MM/DD) If it's within warranty I'd advice contacting HP phone support...

 

Wty ends dates.jpg

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Honor Student
Thevillager
Posts: 2
Member Since: ‎01-10-2014
Message 3 of 3 (338 Views)

Re: branch new HP4500 black ink cartridge is not working

Thank Professor Ciara, I will have to buy another new branch Hp ink cartridge.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation