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family1023
Posts: 1
Member Since: ‎07-01-2014
Message 1 of 2 (204 Views)

can anyone solve this error? 0xc 19a0013

can anyone solve this error? 0xc 19a0013 my black ink cartridge will not print and its full. i've cleaned the heads and still no black.  please help.

HP Support Agent
Jamieson
Posts: 5,277
Member Since: ‎03-11-2014
Message 2 of 2 (185 Views)

Re: can anyone solve this error? 0xc 19a0013

Hello family1023, and welcome to the HP Forums, I hope you enjoy your experience!

 

I see you are experiencing print system issues.  I would love to try and help you, but I do need a little information first. I am linking a few HP Support documents below that will show you how to find your product number. Also, please include which operating system you are using. Also, if you're using Windows, please include whether your operating system is 32-bit or 64-bit. With this information and the product number we can provide you with accurate information.

How Do I Find My Model Number or Product Number?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?

Please let me know what you find, and thanks for posting on the HP Forums!

Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!

Jamieson
I work on behalf of HP

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