05-20-2014 02:56 PM
I am having problems printing black and yellow from my HP Photosmart 5520. I have run the clean heads process several times waiting in between cleanings and it still does not print. Black cartridge is brand new and yellow is half full. I have been to the link what to do when black and another color won't print and still no luck. Any suggestions on what to do next would be greatly appreciated.
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05-20-2014 09:26 PM
You may have already done the steps in this page, but be sure to check the vents as shown in solution three.
You can check the warranty status as shown in the link here. When does/did the warranty expire?
Bob Headrick, HP Expert
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05-21-2014 05:23 AM
Yes, I did already check the vent area, it's not covered or clogged. The printer is almost 2 years old, though I have not had any problems prior to this issue. The black cartridge is brand new, so I am going to try to get that replaced in hopes that may be an issue. Any other ideas?
05-23-2014 08:02 AM
Thank you for your continued efforts, I suspect the issue may be the printer and not the cartridge. I highly recommend you call our technical support at 800-474-6836, I trust they will be able to assist you regardless of the warranty status. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www.hp.com/cgi-bin/hpsupport/index.pl
06-04-2014 09:31 AM
Just wanted to see if you were able to contact our technical support and what the outcome was?
06-10-2014 12:05 PM
Called and spoke with technical support today. Wonderful lady.... anyway seems as if it's a hardware problem and will need to buy a new printer . Thanks for all your help.
06-10-2014 12:09 PM
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