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Top Student
jrussw
Posts: 2
Member Since: ‎03-14-2012
Message 1 of 8 (12,165 Views)
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cartridge error refer to device documentation to troubleshoot

HP Offisejet 5610 All in one printer suddenly displays Cartridge Error.  Refer to device documentation to troubleshoot.  Any suggestions?  Troubleshooting hasn't resolved the issue.  Thanks.

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priyaS
Posts: 103
Member Since: ‎02-21-2012
Message 2 of 8 (12,136 Views)

Re: cartridge error refer to device documentation to troubleshoot

Please go through the troubleshooting steps in the following link

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00428054&tmp_task=solveCategory&cc=us&dlc=en&la...

 

 

 

 

 

 


Although I am an HP employee, I am speaking all this from my own experience and not for HP.

 

Top Student
jrussw
Posts: 2
Member Since: ‎03-14-2012
Message 3 of 8 (12,134 Views)

Re: cartridge error refer to device documentation to troubleshoot

Problem solved after cleaning cartridge contacts.  Thanks.

Student
Akhtarul
Posts: 1
Member Since: ‎04-26-2013
Message 4 of 8 (9,379 Views)

Re: cartridge error refer to device documentation to troubleshoot

Cartage problem

Distinguished Professor
Shirlzz1
Posts: 3,242
Member Since: ‎12-12-2011
Message 5 of 8 (9,333 Views)

Re: cartridge error refer to device documentation to troubleshoot

@ Arthtarul-  I will need a little more information in order to help out.  Is this the entire error message that is displaying on the printer?  What model of printer do you own?  And are you using genuine non-refilled HP ink? Is the printer plugged directly into a wall outlet? This reason I ask this is because if the printer in not plugged in properly that can cause false error messages on the device. If you do have the same printer that is listed in the link above; have you tried those steps listed ? Have you tried replacing the cartridges in the printer? 

I am a former employee of HP...
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Student
cassandralai
Posts: 1
Member Since: ‎06-25-2013
Message 6 of 8 (8,650 Views)

Re: cartridge error refer to device documentation to troubleshoot

can u help my hp J3508 having cartridge error and ask to refer device documentation for troubleshooting

Regents Professor
Ciara_B
Posts: 6,325
Member Since: ‎11-27-2009
Message 7 of 8 (7,892 Views)

Re: cartridge error refer to device documentation to troubleshoot


cassandralai wrote:

can u help my hp J3508 having cartridge error and ask to refer device documentation for troubleshooting


Have you tried cleaning the cartridge contacts?

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Student
OfficeElectricG
Posts: 1
Member Since: ‎03-12-2014
Message 8 of 8 (4,158 Views)

Re: cartridge error refer to device documentation to troubleshoot

I'm having the same problem with my HP Officejet 5610 All-in-One. "Carterage error: incorrect carterage" which makes no sense because it was the correct carterage yesterday and ever earlier today. Tried cleaning, but to no avail. All I've seen is people with the same question, not an answer. Can anyone help?  

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