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Top Student
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Member Since: ‎04-28-2014
Message 1 of 6 (517 Views)
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does hp photosmart 5520 and 6520 have removable printheads

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Re: does hp photosmart 5520 and 6520 have removable printheads

@oldmary

 

As you have a PS 5520 I would recommend calling phone support, even though it is out of warranty you may require a replacement printer. Can you please let me know how you get on?

 

Thanks, Ciara

 

Phone no.s

http://welcome.hp.com/country/us/en/wwcontact_us.html

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Provost
Posts: 17,478
Member Since: ‎11-17-2008
Message 2 of 6 (513 Views)

Re: does hp photosmart 5520 and 6520 have removable printheads

[ Edited ]

The printheads for the Photosmart 5520 and 6520 are not removable.  The Photosmart 7510 and 7520 have removable customer replaceable printheads.

 

I see from another of your posts that you are having issues with black not printing.  Is your printer still in warranty?  You can check using the tool here.

Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button ------------V

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Top Student
Posts: 5
Member Since: ‎04-28-2014
Message 3 of 6 (482 Views)

Re: does hp photosmart 5520 and 6520 have removable printheads

thanks for your help

 

it is out of warranty

 

prints  in color--but no black

 

it is for home use -- so guess i should be aware and buy one with removeable printheads.  has been a  good printer

Regents Professor
Posts: 6,853
Member Since: ‎11-27-2009
Message 4 of 6 (468 Views)

Re: does hp photosmart 5520 and 6520 have removable printheads

[ Edited ]

@oldmary

 

As you have a PS 5520 I would recommend calling phone support, even though it is out of warranty you may require a replacement printer. Can you please let me know how you get on?

 

Thanks, Ciara

 

Phone no.s

http://welcome.hp.com/country/us/en/wwcontact_us.html

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Top Student
Posts: 5
Member Since: ‎04-28-2014
Message 5 of 6 (426 Views)

Re: does hp photosmart 5520 and 6520 have removable printheads

no it is not in warranty-- only 15 mos old

 

thanks

HP Support Agent
Posts: 5,075
Member Since: ‎09-03-2013
Message 6 of 6 (382 Views)

Re: does hp photosmart 5520 and 6520 have removable printheads

Hello oldmary,

 

Just wanted to check in with you and see if you were able to contact our technical support and the outcome?

 

Thanks,

 

HevnLgh
I work on behalf of HP

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