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gusngracie
Posts: 3
Member Since: ‎11-14-2011
Message 1 of 6 (227 Views)

error lights blinking, printer not printing

Deskjet model d4360, running Windows XP, showing error message, "HP Print Diagnostic Utility detected there is a pen failure that needs to be addressed before printing will be successful". Amber lights in shape of drops that are located just above the ink cartridge lights are both blinking.

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pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 2 of 6 (221 Views)

Re: error lights blinking, printer not printing

Hi gusngracie, 

 

Follow the steps in the documents at the following links.

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00864517&tmp_task=solveCategory&cc=us&dlc=en&ju...

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01436055&tmp_task=solveCategory&cc=us&dlc=en&ju...

I am an HP employee.

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Honor Student
gusngracie
Posts: 3
Member Since: ‎11-14-2011
Message 3 of 6 (207 Views)

Re: error lights blinking, printer not printing

Did all the cleaning, checking the cartridges, etc., still getting the "pen failure" message when I run the diagnostic utility. The lights are still blinking. I've restarted the printer and the computer. Any other ideas?

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pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 4 of 6 (204 Views)

Re: error lights blinking, printer not printing

Hi gusngracie,

 

If you still have the old cartridges put them back in and see if you get the same message. Sounds like the printer has experienced a hardware failure, and you may need to replace it with a new printer. We offer what is call trade in trade up to get our customers into a current model printer. Let me know if the old cartridges give the same message.

I am an HP employee.

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Honor Student
gusngracie
Posts: 3
Member Since: ‎11-14-2011
Message 5 of 6 (191 Views)

Re: error lights blinking, printer not printing

New cartridges did the trick. The old ones had only been in the printer for about two weeks so I didn't try this earlier.

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pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 6 of 6 (188 Views)

Re: error lights blinking, printer not printing

Hi gusngracie,

 

Glad to hear the issue has been resolved. Have a wonderful evening.

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

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