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Student
janiebva1
Posts: 1
Member Since: ‎05-23-2012
Message 1 of 2 (177 Views)

error message: incorrect color cartridge installed

HP Officejet K80xi  Windows XP

 

Installed new HP color cartridge and got the above error message.  I cleaned both cartridge contact points and contact points inside with distilled water and qtips as suggested on the website.  Did this twice.  Still same problem.  Need help as I am

unable to print anything or copy anything

Professor
Daniel_L
Posts: 1,792
Member Since: ‎11-28-2011
Message 2 of 2 (162 Views)

Re: error message: incorrect color cartridge installed

Hello janie,

You may want to disconnect the printer power while it is on. Leave it disconnected for a minute or two then reconnect it to see if the error is cleared. You may also want to reseat the cartridges during this process to see if the error clears.
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