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Student
laybs
Posts: 1
Member Since: ‎07-17-2012
Message 1 of 6 (464 Views)

error "remove and check black cartridge"

i  have an officejet 5510 and i get the "remove and check black cartridge" text. what should i do?

Professor
Daniel_L
Posts: 1,792
Member Since: ‎11-28-2011
Message 2 of 6 (440 Views)

Re: error "remove and check black cartridge"

Hello laybs,

When did you first start seeing this issue?

Did you just replace the ink cartridges? Are you using genuine HP ink or a third party/refilled/remanufactured cartridge?

Any additional information would be helpful. Thanks!
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Honor Student
az1950
Posts: 2
Member Since: ‎07-22-2012
Message 3 of 6 (424 Views)

Re: error "remove and check black cartridge"

I am having this same problem.  It came up out of the blue.  Mine says to check right cartridge.  I have an all-in-one Model 4215.  I always use HP cartridges and there is still ink powder in the cartridge.  I went online for troubleshooting and cleaned cartridge contacts, but it still is not working properly.  Anything else that could help?  Thank you.

Professor
Daniel_L
Posts: 1,792
Member Since: ‎11-28-2011
Message 4 of 6 (416 Views)

Re: error "remove and check black cartridge"

Az,

Per the online article regarding cartridge issues here: http://h10025.www1.hp.com/ewfrf/wc/document?docname=bpa00299&tmp_task=solveCategory&cc=us&dlc=en&lan...

if cleaning the contacts and checking the nozzles doesn't resolve the issue, you should attempt to replace the cartridge

This may become necessary if there was damage to the cartridge or a defect. The cartridge does have a warranty and if there is still ink available and the error does not read that the cartridge was empty, I would suggest contacting HP phone support for replacement.

You can find the contact information here:
http://www8.hp.com/us/en/contact-hp/phone-assist.html
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Honor Student
az1950
Posts: 2
Member Since: ‎07-22-2012
Message 5 of 6 (404 Views)

Re: error "remove and check black cartridge"

Thank you.  I will get a new cartridge and contact support.

Professor
Daniel_L
Posts: 1,792
Member Since: ‎11-28-2011
Message 6 of 6 (402 Views)

Re: error "remove and check black cartridge"

No problem.

If you could post back results it would be fantastic! Thanks for working through this, I can understand that it could be a frustrating situation.
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