09-19-2012 12:26 PM - edited 09-19-2012 12:27 PM
Your printers are one of the ones that should be able to override that error message. But the documents I find on it states that the instructions to do that override should appear on either the computer on the printer itself. Are you getting any prompts on how to override the message and it is just not working? Do you hit “okay” and it starts a cleaning process of the printhead assembly? Or have you tried the directions offered on the screen and the message will not go away? Here is a link to a document on the ink expiration. Look at the last section where it notes the way to override the error message as a reference to my above statements.
- Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet 6500 All-in-One Printer Series
- What Is HP Instant Ink?
- HP Printers - Which Cartridges Work with My HP Printer?
- Replacing the Printhead for HP Officejet 6500 and 6500A All-in-One Printer Series
- Limited Warranty for HP Ink Cartridges and Customer-Replaceable Printheads for HP Inkjet Supplies