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08-07-2012 11:11 AM
I went out to the site and that XL cartridge should still fit even though they are bigger than the color cartridges. Sometimes the tab on the end of the cartridge needs to be slightly pulled out/away from the cartridge by just a little bit to help it click in place better. I am including a link to a video for future members that might run across this issue for replacing the cartridge for this printer. http://h10025.www1.hp.com/ewfrf/wc/document?docnam
There is also a link on that page that leads to HP Home and Home Office that shows the cartridge compatibility for that printer. Also, you might compare the cartridge vents to the other cartridges and make sure that they are not clogged or misshapen in anyway when compared to other ones that are already installed.