hp photosmart 5510 will not print black (11866 Views)
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PhD Student
OrnahP
Posts: 2,881
Registered: ‎12-05-2012
Message 41 of 84 (682 Views)

Re: hp photosmart 5510 will not print black

Hello All, 

 

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Honor Student
Susan1234
Posts: 3
Registered: ‎03-27-2012
Message 42 of 84 (666 Views)

Re: hp photosmart 5510 will not print black

I am having the same problem as other people. A little used hp photosmart 5510 will not print black. I have gone through all the checks, replaced all cartridges and still no black. Up to this point I was happy with the printer, however it is out of guarantee so any further action is likely to be costly on top of the new set of cartridges I have just bought. Is there a solution? As so many people have had this problem perhaps HP should rectify the issue.

SG
HP
Rainbow7000
Posts: 2,222
Registered: ‎09-02-2013
Message 43 of 84 (650 Views)

Re: hp photosmart 5510 will not print black

Hello Susan, I seen your post on your Photosmart 5510 not printing in black ink.

 

I understand you have tried many steps to try to resolve this issue, however I recommend having a look at a document I found for you. If there are any troubleshooting steps you haven't tried, I recommend trying them.

 

I hope this helps you, if not you can also call HP's Technical Support to see if they have any other options for you.

 

Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages

 

HP Contact Information

Rainbow7000
I work on behalf of HP

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Top Student
tedln
Posts: 5
Registered: ‎07-05-2012
Message 44 of 84 (648 Views)

Re: hp photosmart 5510 will not print black

[ Edited ]

My photosmart 5510 was only two months out of warranty when the same problem with black print appeared. It started when the black ink cartridge started indicating it was low on ink and the printer started skipping some lines of black printed text. I installed a new black cartridge and it would not print in black. I followed all the suggested procedures for head cleaning and head alignmet without success.  I had read one comment which said the user didn't try to print anything on his printer for a couple of days after the problem appeared. When he did try again, his printer worked perfectly. I left my printer turned on overnight and tried again twenty four hours later and it printed perfectly.

 

Apparently, if you alllow a black cartridge to be totally depleted of ink, it may take a period of time for ink in a new cartridge to reach the printhead. The printhead may have an ink resovoir which when depleted of ink requires some time to refill from the new cartridge.

 

If your printer will not print with black ink after installing a new ink cartridge, allow it to sit overnight and try again. It solved my problem and it may solve your problem.

 

Ted

Distinguished Professor
Ciara_B
Posts: 5,620
Registered: ‎11-27-2009
Message 45 of 84 (633 Views)

Re: hp photosmart 5510 will not print black

Hi Ted,

Thanks for your inputs. I'm glad to hear that leaving the cartridge to sit overnight in the printer helped to solve the issue.

 

Could I please ask do you generally switch the printer off at the power button, so that the Printhead gets capped (rather than just plug out at the wall?). Also, typically how many pages per month do you print?

 

Thanks

Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Top Student
tedln
Posts: 5
Registered: ‎07-05-2012
Message 46 of 84 (628 Views)

Re: hp photosmart 5510 will not print black

[ Edited ]

Clara,

 

I don't turn the printer off unless I am having problems and want a total reboot. I think the instructions call for unplugging the power cord at the printer and the wall for fifteen seconds to acheive a total reboot. I left the printer turned on over night to see if the problem would resolve itself given sufficient time. I left it turned on in case the printhead has a heating element to facilitate ink movement. If the printer was turned off, the heat element wouldn't work. I really don't know if they do have heat elements.

 

We probably print more than one hundred pages per month and 90% of those pages use black ink only.

 

The only time the problem of black not printing has occurred is when the ink cartridge and printhead ink supply are exhausted before replacing the cartridge. It seems to simply require sufficient time for the gravity fed ink to resupply the print head.

 

I suspet the ink in the HP cartridges is more viscous than it needs to be requireing extended times for the ink to travel by absorption from the cartridge to the printhead.

 

Ted

Distinguished Professor
Ciara_B
Posts: 5,620
Registered: ‎11-27-2009
Message 47 of 84 (611 Views)

Re: hp photosmart 5510 will not print black

Thanks for the feedback Ted. Yea, it sounds like air in the system needed some time to dissipate. 

Any more problems, please come back to let us know.

Thanks

Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Top Student
mkwrrnrose
Posts: 6
Registered: ‎10-18-2013
Message 48 of 84 (592 Views)

Re: hp photosmart 5510 will not print black

I may have missed something, or this may begin a new thread.

 

My HP 5510 -5512 will not print black. It does print black brackets on the status report--bith no black between the brackets.

 

I have exhausted all my other colors cleaning my print head.  While the printer will not print black on any page, IT DOES PRINT BLACK BRACKETS WHEN I PRINT A STATUS REPORT.  Anyone have a solution?  I've already replaced the HP printer with an Epson; however, I would still like to know how to get tis printer workingso I can use up the $79 worth of brand new black ink cartridges;

Provost
Bob_Headrick
Posts: 14,063
Registered: ‎11-17-2008
Message 49 of 84 (586 Views)

Re: hp photosmart 5510 will not print black

The "black" you see on the test page is actually a mixture of color inks.  I would suggest going through the troubleshooting steps in this thread, especially make sure to check that the vents are not clogged.

Bob Headrick, Microsoft MVP Windows Expert - Consumer,  HP Expert

I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.

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Top Student
tedln
Posts: 5
Registered: ‎07-05-2012
Message 50 of 84 (582 Views)

Re: hp photosmart 5510 will not print black

I decided after cleaning the printhead a couple of times and attempting to align the printhead a couple of times, I was simply wasting ink. If any ink was managing to move from the black inck cartridge to the printhead, I was wasting it with the maintanence procedures. Thats when I decided to let it set overnight and give it some time to move ink to the printhead. While I may not have known exactly what I was doing, it did work and my printer is working fine.

 

Ted

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