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Honor Student
howard
Posts: 3
Member Since: ‎11-25-2008
Message 1 of 2 (153 Views)

hp printer 6500 office jet e710a

Printer will only print in color.. Have replaced all in cartridges with hp920 ink.

Regents Professor
Ciara_B
Posts: 6,384
Member Since: ‎11-27-2009
Message 2 of 2 (139 Views)

Re: hp printer 6500 office jet e710a

Hi @howard 

 

Try following the steps in the link below

 

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c01641815

 

Failing that, if the printer is out of warranty then it might be worth soaking the printhead as described below....

 

1) Get a pan and put 1/2" of very hot (not boiling) water in the bottom.
2) Next remove all the ink cartridges, then remove the printhead assembly.
3) Gently put the printhead nozzles down in the water and let it soak for five minutes.
4) Remove the printhead and gently dry the electrical contacts.
5) Put the printhead back in the printer and then reinstall the ink cartridges.

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
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