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funnyroad
Posts: 1
Member Since: ‎06-16-2014
Message 1 of 2 (81 Views)

hp564 yellow cartridge won't snap in

I'm not an expert with this (obviously), but for the first time the yellow cartridge (size 564) won't snap into place. I've been replacing cartridges for 3 or 4 years.

Regents Professor
Ciara_B
Posts: 6,284
Member Since: ‎11-27-2009
Message 2 of 2 (68 Views)

Re: hp564 yellow cartridge won't snap in

[ Edited ]

Hi funnyroad

 

Could you maybe take a photo of the cartridge and post it here? I'm wondering if the plastic latch has snapped off meaning it's now tricky to install into the printhead.

 

 

Thanks, Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
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