07-07-2014 03:27 AM
I got an error message saying my black cartridge was low, then that it had failed, so I replaced it.
I also replaced the othe colours as well, but I still get the message
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07-07-2014 07:16 AM
So if you're getting the msg on multiple cartridges it could be a problem with the printer. Is it still within warranty?
Warranty check status tool
07-07-2014 07:33 AM
Printer is still in warranty, but I managed to fix the problem by resetting the printer (didnt realise you had to leave on then unplug all cables, and wait 15 secs to do this)
07-07-2014 07:55 AM
Ah ok, glad it's now resolved Jean and thanks for letting us know.