i have a new hp deskjet 3056a that has a used cartridge error. but its new. (910 Views)
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Student
brossardmonique
Posts: 1
Registered: ‎11-26-2012
Message 1 of 4 (910 Views)

i have a new hp deskjet 3056a that has a used cartridge error. but its new.

I have a new hp deskjet 3056A that I'm setting up. I opened the new ink 61XL that came with the printer & installed it. The printer will not print. It says Tri-Color used HP Cartridge installed...but it's was new. I tried reinstalling it & cleaning it & I'm still getting the error. How can this be fixed?

Distinguished Professor
Shirlzz1
Posts: 3,242
Registered: ‎12-12-2011
Message 2 of 4 (896 Views)

Re: i have a new hp deskjet 3056a that has a used cartridge error. but its new.

I would reseat the cartridges after manually cleaning the contacts as shown in step three of this document here

If after cleaning the contacts and reseating the cartridges, you are still getting the error, I would do a hard reset to the printer. No user settings are lost with a hard reset.

 

To do a hard reset: 

1. With the printer plugged directly into a wall outlet, and turned on, unplug the cord from the rear of the printer.
2. Then unplug the cord from the wall socket.
3. Wait at least 30-60 seconds
4. Plug the power cord back into the wall socket first. If the cord has a module in it, make sure that the light on the module is lit up and then plug cord back into the rear of the printer
5. The printer should power back on by itself, but if not use the power button on front panel to turn machine back on.

 

I hope that this helps. 

I am a former employee of HP...
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Student
52SCPrintHead
Posts: 1
Registered: ‎11-25-2013
Message 3 of 4 (314 Views)

Re: i have a new hp deskjet 3056a that has a used cartridge error. but its new.

I had the same issue, what's the solution?

HP
Rainbow7000
Posts: 2,222
Registered: ‎09-02-2013
Message 4 of 4 (303 Views)

Re: i have a new hp deskjet 3056a that has a used cartridge error. but its new.

Hello,

 

I am sorry for the cartridge error you are seeing on your Deskjet 3056a printer. I have looked into this issue for you and I have found a guide that I recommend you follow. Hopefully this helps resolve the problem.

 

'Incompatible Print Cartridge' or 'Print Cartridge Problem' Message Displays on the Computer

 

 

Take care:smileyhappy:

Rainbow7000
I work on behalf of HP

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