ink cartridge does not register

[Datagirl]

Officiate 6310 all in one,

My Ink cartridge will not  compute to  the Ink cartridge level  so that it will appear in the Ink level box, the  black Cartridge is full but it wont register on the Ink level.  It is the right  ink  number for black

[Ciara_B]

Hi Datagirl

So you can't get estimated ink levels?

Step three: Check the ink levels

NOTE:The ink levels in non-HP, refilled, or remanufactured cartridges cannot be accurately read by the product.

1. Open HP Solution Center using the steps appropriate for the computer operating system.
2. Windows Vista : On the Windows taskbar, click the Windows icon ( ), point to Programs , point to HP , and then click HP Solution Center .
3. Windows XP : On the Windows taskbar, click Start , point to All Programs , point to HP , and then click HP Solution Center .
4. In HP Solution Center, click Settings .
5. Click Print Settings .
6. Click Printer Toolbox .
   

   NOTE:You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Services tab, and then click Service this device .
7. Click the Estimated Ink Levels tab.
   Figure 1: Estimated ink levels - both cartridges low

   
   

   NOTE:A cartridge might be running out of ink even if the graphic shows that there is ink remaining in the cartridge. Lines or streaks always appear in printouts when the cartridges begin to run out of ink.

Replace cartridges that are out of ink or low on ink. If the cartridges are not low or empty, continue to the next step now.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00634261&cc=us&dlc=en&lc=en&product=1119598&tmp...

Are you using a genuine HP cartridge?

Thanks, Ciara