05-14-2014 07:29 AM
I also posted this question here http://h30499.www3.hp.com/t5/Printers-Deskjet/HP-E
I have a HP envy 4500 all in one and I need to know how to put the ink cartridge lock mechanism back on where it needs to go, you can see in the pictures what I am talking about.
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05-14-2014 08:33 AM
Hi, thanks for the photo. If the printer is still under warranty I would call Support. If not I would try taping it back into place. It's just a little clip that makes sure the cartridge is held in place.