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Student
andy1dirk
Posts: 1
Member Since: ‎01-12-2014
Message 1 of 2 (200 Views)

ink system failure

Have an HP Photosmart eStation C510 series . . . can print color but no black.  All new ink cartridges, have taken out as recommended and gently cleaned the heads (initially I had a printhead failure), now it's saying Ink System Failure with the code 0xc19a0013.

 

HELP!!  Have no idea how to fix, any comments appreciated, thanks!

 

 

PhD Student
Donal_M
Posts: 802
Member Since: ‎10-23-2013
Message 2 of 2 (169 Views)

Re: ink system failure

See Bob's post below on soaking the printhead....

 

http://h30434.www3.hp.com/t5/Other-printing-questions/Photosmart-Premium-c309a-Black-prints-out-gree...

 

1) Get a pan and put 1/2" of very hot (not boiling) water in the bottom. 2) Next remove all the ink cartridges, then remove the printhead assembly. 3) Gently put the printhead nozzles down in the water and let it soak for five minutes. 4) Remove the printhead and gently dry the electrical contacts. 5) Put the printhead back in the printer and then reinstall the ink cartridges.

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