ink system has failed (365 Views)
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Student
kcvaught
Posts: 1
Registered: ‎04-03-2012
Message 1 of 3 (365 Views)

ink system has failed

Receiving Ink system has failed.  Unable to print.  Refere to printer documentaiton.  Error:  0xc19a0021.  Turn power off then on again.

 

Have tried all steps to correct problem from uninstalling to reinstalling and following directions on diagnostic utility.  Will not correct the issue.

Distinguished Professor
-JohnB-
Posts: 5,287
Registered: ‎11-22-2011
Message 2 of 3 (352 Views)

Re: ink system has failed

Have you gone through the steps outlined in this article:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03081973&cc=us&dlc=en&lc=en

If not give the steps a try and let us know if it helps.

Best of Luck!

You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.
Honor Student
olsen_i
Posts: 3
Registered: ‎05-25-2012
Message 3 of 3 (317 Views)

Re: ink system has failed

This error might be due to some issues on you printhead or ink cartridge. If you have tried to replace them or clean the copper contacts but still got the issue, you might wanna try to do a reset on the printer. Try to follow the steps on this article HP Reset. I hope it will work for you too.

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