05-08-2013 12:22 PM
product #CQ762A- stopped printing black.- changed ink cartridge; auto cleaned printhead; performed failed alignment; please tell me how to remove printhead for manual cleaning. There is no latch that i can find and no info on this in users manual. Thank you
05-08-2013 12:37 PM
I see that you're having an issue cleaning the print head manually. The reason there isn't a latch on the print head is because the newer unit such as yours does not have replaceable print heads.
The only way to clean the print head manually is to take the cartridges out and clean the metal chip on the bottom of the cartridge.
Other than that, you can only clean the print head through the front panel of the printer. You can also follow this document which should guide you through a couple of steps on how to resolve this issue.
05-08-2013 12:39 PM
The printhead in the Photosmart 6510 e-All-in-One is a nonremovable printhead that is built into the printer. If you have performed all the troubleshooting in the document below, then I would checking on the warranty status of the printer.
To check the warranty status of the printer click here.
05-08-2013 12:41 PM
Have a look in this thread it may help.
Good luck, a Deep Clean seems to help according to the thread.
I work for HP
05-08-2013 12:42 PM
This product does not have a removable Print Head. I realize you have already tried a few steps to troubleshoot, however please take a peak at this page and see if any of the additional troubleshooting steps help resolve the issue.
05-08-2013 01:19 PM
06-20-2013 07:16 AM
Been trying to get the black ink cartridge to print with no luch. Tried now 3 cartridges all HP brand. Already cleaned print cartridge and aligned with no luck. The cartridge vent is not plugged. Warranty expired 1-1-13 so out of luck there. Printer is not used that often and clean on the inside.