Question
Reply
 
Top Student
thinric59
Posts: 8
Member Since: ‎05-08-2013
Message 1 of 17 (6,655 Views)

manual printhead cleaning on photosmart 6510-B211a

product #CQ762A- stopped printing black.- changed ink cartridge; auto cleaned printhead; performed failed alignment; please tell me how to remove printhead for manual cleaning. There is no latch that i can find and no info on this in users manual. Thank you

Regents Professor
lions99
Posts: 5,461
Member Since: ‎09-16-2011
Message 2 of 17 (6,641 Views)

Re: manual printhead cleaning on photosmart 6510-B211a

Hello, 

 

I see that you're having an issue cleaning the print head manually. The reason there isn't a latch on the print head is because the newer unit such as yours does not have replaceable print heads. 

 

The only way to clean the print head manually is to take the cartridges out and clean the metal chip on the bottom of the cartridge. 

 

Other than that, you can only clean the print head through the front panel of the printer. You can also follow this document which should guide you through a couple of steps on how to resolve this issue.

Regents Professor
jason_h
Posts: 3,962
Member Since: ‎10-09-2012
Message 3 of 17 (6,636 Views)

Re: manual printhead cleaning on photosmart 6510-B211a

Hey thinric59,

 

The printhead in the Photosmart 6510 e-All-in-One is a nonremovable printhead that is built into the printer.  If you have performed all the troubleshooting in the document below, then I would checking on the warranty status of the printer.

 

Troubleshooting Print Quality Issues

 

To check the warranty status of the printer click here.  

-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

I am not an HP employee.
Master's Graduate
JonW
Posts: 579
Member Since: ‎08-07-2009
Message 4 of 17 (6,633 Views)

Re: manual printhead cleaning on photosmart 6510-B211a

Have a look in this thread it may help.

 

http://h30434.www3.hp.com/t5/Mac-Printing-and-Scanning/Photosmart-6510-not-printing-in-black/td-p/13...

 

Good luck, a Deep Clean seems to help according to the thread.

JonW

I work for HP
Top Student
Purple_Viking
Posts: 7
Member Since: ‎09-14-2012
Message 5 of 17 (6,630 Views)

Re: manual printhead cleaning on photosmart 6510-B211a

Hello thinric59,

 

This product does not have a removable Print Head. I realize you have already tried a few steps to troubleshoot, however please take a peak at this page and see if any of the additional troubleshooting steps help resolve the issue.

 

ErikP

 

 

Although I am an HP employee, I am speaking for myself and not for HP
Top Student
thinric59
Posts: 8
Member Since: ‎05-08-2013
Message 6 of 17 (6,617 Views)

Re: manual printhead cleaning on photosmart 6510-B211a

I have hardly use this printer since I bought it 20 months ago. I saw that there are many complaints about this problem with this model. with this poor example of HP dependability I think I will go to another brand for my next printer. thank you anyway for your assistance.
Regents Professor
lions99
Posts: 5,461
Member Since: ‎09-16-2011
Message 7 of 17 (6,613 Views)

Re: manual printhead cleaning on photosmart 6510-B211a

No problem. Let us know if you need anything else.

Tutor
Scott_WI
Posts: 5
Member Since: ‎06-20-2013
Message 8 of 17 (6,522 Views)

Re: manual printhead cleaning on photosmart 6510-B211a

Been trying to get the black ink cartridge to print with no luch.  Tried now 3 cartridges all HP brand.  Already cleaned print cartridge and aligned with no luck.  The cartridge vent is not plugged.  Warranty expired 1-1-13 so out of luck there.  Printer is not used that often and clean on the inside.

Regents Professor
lions99
Posts: 5,461
Member Since: ‎09-16-2011
Message 9 of 17 (6,519 Views)

Re: manual printhead cleaning on photosmart 6510-B211a

@Scott_WI, please check your private message inbox.

Tutor
Scott_WI
Posts: 5
Member Since: ‎06-20-2013
Message 10 of 17 (6,516 Views)

Re: manual printhead cleaning on photosmart 6510-B211a

Don't see the steps to perform the full reset.

 

Scott

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation