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Student
cla1366294
Posts: 1
Member Since: ‎10-01-2012
Message 1 of 5 (5,019 Views)

my officejet 4620 will print color but not black

my

Distinguished Professor
Shirlzz1
Posts: 3,242
Member Since: ‎12-12-2011
Message 2 of 5 (5,012 Views)

Re: my officejet 4620 will print color but not black

I am sorry that you are having that issue with the printer. Here is a document that addresses defective output in your model of printer. It will offer troubleshooting steps to try and fix this issue with the printer by giving step by step instructions.

I am a former employee of HP...
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Regents Professor
Ciara_B
Posts: 6,171
Member Since: ‎11-27-2009
Message 3 of 5 (3,367 Views)

Re: my officejet 4620 will print color but not black


cla1366294 wrote:

my


Hi, just wondering if the steps suggested by Shirlz solved your issue with Black not printing?

Thanks, Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Student
Frustratedprint
Posts: 1
Member Since: ‎03-16-2014
Message 4 of 5 (825 Views)

Re: my officejet 4620 will print color but not black

This is the 2nd time this happened only now it won't fix.  The 1st time someone at HP graciously walked me thru the steps without charging a fee.  I have done so many printhead cleanings I'm running out of my other colors.  I have unplugged, updated, checked the seating, cleaning the contact points gently with a coffee filter, & even ponied up the money to replace a brand new cartridge just in case that one was defective.  Every color but black.

Thoughts, ideas, suggestions?  If I have to pay to repair I may as well go buy one without all the bells & whistles but will at least maybe work

 

Regents Professor
Ciara_B
Posts: 6,171
Member Since: ‎11-27-2009
Message 5 of 5 (246 Views)

Re: my officejet 4620 will print color but not black

@Frustratedprint 

 

 

As this is a 4620 I'd advise calling HP Phone Support (irregardless if it's out of warranty), as you may require a replacement.

 

Thanks, Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
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