10-02-2012 04:53 PM
I am sorry that you are having that issue with the printer. Here is a document that addresses defective output in your model of printer. It will offer troubleshooting steps to try and fix this issue with the printer by giving step by step instructions.
07-09-2013 07:18 AM
Hi, just wondering if the steps suggested by Shirlz solved your issue with Black not printing?