05-23-2012 10:10 AM
My C309a printer is no longer printing any color. I am getting only black to print. I replaced all cartridges and the printhead and I still only get black. I have cleaned the printhead and realigned the cartridges several times and still get the same results. It does come up with the realignment failure message. Is there anything else I can try to get the color cartridges to work?
06-14-2012 02:47 PM
Do you get the same results when printing a test page/report from the printer?
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01-06-2014 10:12 AM
I have the same problem. All quality and test sheets print in black only. Judging from ink levels it is printing from photoblack cartridge only. Please help. Thank you for your time and assistance.
01-07-2014 11:25 AM
Hi there Ron
There are some steps (such as running a printhead clean etc) in the link below that are worth checking out...
01-14-2014 06:26 PM
Just installed a new (refurbished) HP print head and all new HP ink cartridges. Same problem persists. Should I try cleaning a "new" print head?