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jolayce
Posts: 1
Member Since: ‎03-13-2013
Message 1 of 2 (166 Views)

my printer ink cartridge cradle is not moving back and forth unless I lift it a little , why?

my ink cradle wont slide back and forth, keeps jamming up, what ia the problem?

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Rich1
Posts: 2,840
Member Since: ‎01-11-2012
Message 2 of 2 (150 Views)

Re: my printer ink cartridge cradle is not moving back and forth unless I lift it a little , why?

Hi jolayce,

 

I would use a flashlight and check the area very carefully and verify that there are no bits of paper or other debris.  Then remove the ink and the cradle if it is removable.  Look again for debris and re-seat the carriage and ink.  Make sure all ink is installed properly.  Let me know how it goes. 

 

What is the full name of the printer and what is it's model #?

 

What is the operating system for your computer including whether 32 or 64 bit?

 

Good Luck !

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Thank You,
Rich
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