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my printer will only print blank pages. i am out of color ink but the black ink cartridge is new. (668 Views)
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Student
Gagirl7780
Posts: 1
Registered: ‎05-01-2012
Message 1 of 3 (668 Views)

my printer will only print blank pages. i am out of color ink but the black ink cartridge is new.

I have a HP Photosmart Plus B209a, It only prints blank pages, i have set my preferences to grayscale an black ink only an still blank pages, i have turned it off, unplugged everything, waited 2 or 3 minutes an still blank pages, i am positive i have a full black ink cartridge, print preview shows what i'm printing, i even took the cartridge out an put it back in and it STILL PRINTS BLANK PAGES!!! somebody PLEASE help me out here!!  :smileyfrustrated:

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Regents Professor
ShlomiL
Posts: 7,104
Registered: ‎01-03-2011
Message 2 of 3 (660 Views)

Re: my printer will only print blank pages. i am out of color ink but the black ink cartridge is new

Hi,

In order to isolate the problem, please print an hardware Self Test report:

  1. On the control panel Home Screen, touch the right arrow ( ) to view more options.
  2. Touch Setup ( ).
  3. Touch Tools .
  4. Touch Printer Status Report . The product prints the report.

 

What colors you may see comparing the sample below?


Illustration of the Printer Status Report

Say thanks by clicking the Kudos Star in the post.
If my post resolved your problem, please mark it as as Accepted Solution :smileyhappy:
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Student
lolit
Posts: 2
Registered: ‎05-14-2012
Message 3 of 3 (568 Views)

Re: my printer will print messed up pages.

the things i print out is all messed up! can someone help!?

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