no ink

[popity]

black ink is not printing. have cleaned printhead twice and alighned printer. still does not print.

What else can i try?

[Ciara_B]

Hi popity, what printer model do you have?

[popity]

HP officejet 6500  model E709a

[Ciara_B]

Hi popity

Is the cartridge vented properly? More detail in the link below

 Troubleshooting print quality issues

Please let me know how you get on

Thanks

Ciara

[popity]

all cartridges appear to vented properly. I have also taken out the piece that holds the cartridges and cleaned up some of the excess ink on that.