09-27-2012 09:12 PM
officejet 6500 stopped printing black
get alignment failure message
have tried new black cartridge
cleaned the jets
removed and cleaned the print heads
aligned the print heads
reinitialized printer - unplugged - held down # and 3 keys
all three color cartridges are empty and I print everything with black ink only/
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09-28-2012 03:24 AM
The alignment will always fail if there is no ink in the colour cartridges. All cartridges need in k in them inorder to complete an alignment routine.
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12-19-2013 10:25 AM - edited 12-19-2013 10:30 AM
I have tried everything including changing the print cartriges. My printer will not print correctly and prints very large fonts and prints all cockeyed and wont print a word document
12-20-2013 03:50 PM
I understand the printer is printing large fonts and isn't printing properly. Will not print from Word.
Print a configuration report to see if it prints correctly. Click Here.
This way we will know if it is hardware or a software issue.
I have included a document for printing issues.
Solution six: Print and evaluate a Print Quality Diagnostic Report.
Please scan it, print screen and post it so I can view it.
I would download and run the Print and Scan Doctor to fix common printing and scanning problems.
Please provide the following information so I can assist you better.
Are you using Genuine HP Cartridges?
How is the printer connected? (USB/ethernet/wireless)
What operating system are you using?
Here is a document to check your operating system for Windows.
01-21-2014 11:22 AM
I am having the same problem. Printer was working fine, changed the black cartridge and now black ink won't print. The cartridge heads have all been cleaned but I get a failure message when I try to align the cartridges. I have gone through all of the steps on the "Fixings Streaks..." document you attached and still have the same problem. When I print the Print Quality Diagnostic Report I get all of the colored boxes and lines without a problem (including the black boxes around the colored squares at the bottom) but none of the black text at the top is printing.
All cartridges are HP Cartridges and the printer is directly conned with a USB cord to my laptop.
Please advise on next possible steps.
01-28-2014 10:15 AM - edited 01-28-2014 12:34 PM
Welcome to the HP Forums, I hope you enjoy your experience!
I understand you are not able to print in black after changing the black cartridge. I will be happy to help you.
I wasn't sure if you manually cleaned the printheads or through the software. So I have provided a document for a 'Printhead Problem' or 'Printhead Appears to be Missing or Damaged' Message Displays on the Control ... which shows you how to manually clean the printhead to see if we can resolve this issue.
If you are still having issues I would call HP Tech Support to inquire about a replacement black cartridge. If that doesn't resolve the issue it could be hardware and if the printer is still in warranty then I would be inquiring about a replacement printer. Contact HP Worldwide.
Hope this helps.
Thank you for posting on the HP Forums. Have a great day!
01-28-2014 11:54 AM
Bob Headrick, Microsoft MVP Windows Expert - Consumer, HP Expert
I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.
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