Question
Reply
 
Tutor
lakegirl10
Posts: 14
Member Since: ‎09-01-2013
Message 1 of 10 (1,529 Views)

officejet pro 8600 plus. Error message: cartridge missing or damaged

Just installed a new printer head to the tune of $120.00. It came with set-up cartridges that you are required to use. Installed new  printer head and cartridges. Now I get the error message of cartridges missing or damaged. I have taken out the cartridges and printer head about 5 times and still get the message. Do I dare try using my old cartridges (which were actually brand new - more $ wasted)?? how can I run a business without a printer, scanner, and fax?!?

HP Support Agent
silvyg
Posts: 570
Member Since: ‎11-01-2009
Message 2 of 10 (1,516 Views)

Re: officejet pro 8600 plus. Error message: cartridge missing or damaged

Hi,

 

Please refer to these HP documents

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02899429&tmp_task=solveCategory&cc=us&dlc=en&ju...

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03096304&tmp_task=solveCategory&cc=us&dlc=en&ju...

 

Hope these help..

 

Although I am an HP employee, I am speaking for myself and not for HP.

*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.

Although I am an HP employee, I am speaking for myself and not for HP.

*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.
Tutor
lakegirl10
Posts: 14
Member Since: ‎09-01-2013
Message 3 of 10 (1,503 Views)

Re: officejet pro 8600 plus. Error message: cartridge missing or damaged

Thank you for your time, but I have already viewed these documents and completed these procedures to no avail. 

Honor Student
Yuozhoumel
Posts: 2
Member Since: ‎04-26-2014
Message 4 of 10 (781 Views)

Re: officejet pro 8600 plus. Error message: cartridge missing or damaged

Did you ever find a solution that worked for you?  Mine is doing the exact same thing and I have tried everything, still states cartridge is bad or missing..

Tutor
lakegirl10
Posts: 14
Member Since: ‎09-01-2013
Message 5 of 10 (769 Views)

Re: officejet pro 8600 plus. Error message: cartridge missing or damaged

No, I still have it as an expensive paperweight. And I am very unhappy with the Epson that I bought to replace it! With all of us having the same complaint, I wonder how you would go about starting a class action suit....

Moderator
george-p
Posts: 6,705
Member Since: ‎01-09-2014
Message 6 of 10 (737 Views)

Re: officejet pro 8600 plus. Error message: cartridge missing or damaged

Hi lakegirl10,

 

I have sent you a Private Message. If you are not sure how to check your Private Messages this post has instructions that will guide you through the process.

 

 

http://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-to-check-your-messages/t...

 

Regards,

George

I work for HP
Student
Thorny_Rose
Posts: 1
Member Since: ‎05-01-2014
Message 7 of 10 (716 Views)

Re: officejet pro 8600 plus. Error message: cartridge missing or damaged

[ Edited ]

I'm having the same issue.  We also had this issue with the original 8600 we purchased (that one only used the demo cartridges before giving the lovely "cartridge missing" error).  The first one was still under warranty, so we had to send it back to HP and get a replacement.  In the meantime, the office was without a printer.  Now, the second 8600 has managed to last through about 8 cartridges (approximately six months) before the same issue arose.   It's even with the same cartridge:  magenta.

I've changed cartridges, removed the print head and cleaned it, cleaned the contacts on cartridge, the print head and even where the print head connects to the printer, and even removed the little white plastic guide wedges and switched them around to try and troubleshoot the situation.   I've rebooted it repeatedly and briefly contemplated banging it vigorously on the sides to beat it into submission.

Alas, it is still showing the error.

I wish I could say I'm a novice when it comes to troubleshooting, but I regularly work on printers and other components.  It is truly frustrating to have a product which does not perform well and which does not easily allow the user to rectify the situation without resorting to a sledgehammer or wine.

 

Tutor
lakegirl10
Posts: 14
Member Since: ‎09-01-2013
Message 8 of 10 (710 Views)

Re: officejet pro 8600 plus. Error message: cartridge missing or damaged

Oh, I do like that wine solution! Would that be consumed by you or the printer....?

Student
sansri42
Posts: 1
Member Since: ‎09-10-2014
Message 9 of 10 (105 Views)

Re: officejet pro 8600 plus. Error message: cartridge missing or damaged

I've changed cartridges, removed the print head and cleaned it, cleaned the contacts on cartridge, the print head and even where the print head connects to the printer, and even removed the little white plastic guide wedges and switched them around to try and troubleshoot the situation.   I've rebooted it repeatedly and briefly contemplated banging it vigorously on the sides to beat it into submission.

Alas, it is still showing the error.

 Ravi

HP Support Agent
MissTeriLynn
Posts: 3,653
Member Since: ‎09-03-2013
Message 10 of 10 (100 Views)

Re: officejet pro 8600 plus. Error message: cartridge missing or damaged

Hi Ravi (@sansri42),

Welcome to the HP forums!

I'm sorry to hear you've been getting an error indicating that one of your cartridges are missing or damaged but I will definitely do my best to help, hopefully avoiding the beating the printer into submission part :smileywink:

It's looking like you may be experiencing a problem with the printhead, as you'v tried different cartridges and continue to get the same result. If you've already followed the steps within this An 'Ink Cartridge Failure,' 'Incompatible Ink Cartridges,' or 'Ink Cartridge Problem' Error Message ... document and have made sure the printer is Getting the Latest Firmware and Product Updates then I will suggest that you call HP Tech Support for your area and inquire about a printhead replacement.

Let me know how this goes for you :smileyhappy:

Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster :smileyhappy:
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!


**MissTeriLynn**
I work on behalf of HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation