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lakegirl10
Posts: 14
Member Since: ‎09-01-2013
Message 1 of 8 (1,378 Views)

officejet pro 8600 plus. Error message: cartridge missing or damaged

Just installed a new printer head to the tune of $120.00. It came with set-up cartridges that you are required to use. Installed new  printer head and cartridges. Now I get the error message of cartridges missing or damaged. I have taken out the cartridges and printer head about 5 times and still get the message. Do I dare try using my old cartridges (which were actually brand new - more $ wasted)?? how can I run a business without a printer, scanner, and fax?!?

HP Support Agent
silvyg
Posts: 558
Member Since: ‎11-01-2009
Message 2 of 8 (1,365 Views)

Re: officejet pro 8600 plus. Error message: cartridge missing or damaged

Hi,

 

Please refer to these HP documents

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02899429&tmp_task=solveCategory&cc=us&dlc=en&ju...

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03096304&tmp_task=solveCategory&cc=us&dlc=en&ju...

 

Hope these help..

 

Although I am an HP employee, I am speaking for myself and not for HP.

*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.

Although I am an HP employee, I am speaking for myself and not for HP.

*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.
Tutor
lakegirl10
Posts: 14
Member Since: ‎09-01-2013
Message 3 of 8 (1,352 Views)

Re: officejet pro 8600 plus. Error message: cartridge missing or damaged

Thank you for your time, but I have already viewed these documents and completed these procedures to no avail. 

Honor Student
Yuozhoumel
Posts: 2
Member Since: ‎04-26-2014
Message 4 of 8 (630 Views)

Re: officejet pro 8600 plus. Error message: cartridge missing or damaged

Did you ever find a solution that worked for you?  Mine is doing the exact same thing and I have tried everything, still states cartridge is bad or missing..

Tutor
lakegirl10
Posts: 14
Member Since: ‎09-01-2013
Message 5 of 8 (618 Views)

Re: officejet pro 8600 plus. Error message: cartridge missing or damaged

No, I still have it as an expensive paperweight. And I am very unhappy with the Epson that I bought to replace it! With all of us having the same complaint, I wonder how you would go about starting a class action suit....

Moderator
george-p
Posts: 5,778
Member Since: ‎01-09-2014
Message 6 of 8 (586 Views)

Re: officejet pro 8600 plus. Error message: cartridge missing or damaged

Hi lakegirl10,

 

I have sent you a Private Message. If you are not sure how to check your Private Messages this post has instructions that will guide you through the process.

 

 

http://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-to-check-your-messages/t...

 

Regards,

George

I work for HP
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Thorny_Rose
Posts: 1
Member Since: ‎05-01-2014
Message 7 of 8 (565 Views)

Re: officejet pro 8600 plus. Error message: cartridge missing or damaged

[ Edited ]

I'm having the same issue.  We also had this issue with the original 8600 we purchased (that one only used the demo cartridges before giving the lovely "cartridge missing" error).  The first one was still under warranty, so we had to send it back to HP and get a replacement.  In the meantime, the office was without a printer.  Now, the second 8600 has managed to last through about 8 cartridges (approximately six months) before the same issue arose.   It's even with the same cartridge:  magenta.

I've changed cartridges, removed the print head and cleaned it, cleaned the contacts on cartridge, the print head and even where the print head connects to the printer, and even removed the little white plastic guide wedges and switched them around to try and troubleshoot the situation.   I've rebooted it repeatedly and briefly contemplated banging it vigorously on the sides to beat it into submission.

Alas, it is still showing the error.

I wish I could say I'm a novice when it comes to troubleshooting, but I regularly work on printers and other components.  It is truly frustrating to have a product which does not perform well and which does not easily allow the user to rectify the situation without resorting to a sledgehammer or wine.

 

Tutor
lakegirl10
Posts: 14
Member Since: ‎09-01-2013
Message 8 of 8 (559 Views)

Re: officejet pro 8600 plus. Error message: cartridge missing or damaged

Oh, I do like that wine solution! Would that be consumed by you or the printer....?

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