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mrssewnsew
Posts: 2
Member Since: ‎05-27-2014
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photosmarr all in one c309g

After several years of replacing ink cartridges just fine, when the top is raised the ink carrier doesn't move to the center. It doesn't move at all. Help!
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Bob_Headrick
Posts: 16,126
Member Since: ‎11-17-2008
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Re: photosmarr all in one c309g

The document here may help resolve the carriage not moving on your Photosmart c309g.

Bob Headrick, Microsoft MVP Windows Expert - Consumer,  HP Expert

I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.

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Top Student
mrssewnsew
Posts: 2
Member Since: ‎05-27-2014
Message 3 of 3 (118 Views)

Re: photosmarr all in one c309g

Thank you for you reply. I tried what it said and it printed only the windows insignia. I have been printing in color what I could change the color to dark blue or purple.
While I had it open I found the sensor and felt under it. Then it released the ink carrier!
I cleaned the printer heads also and we are printing again.
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