05-27-2014 09:41 PM
This question was solved. View Solution.
05-27-2014 09:52 PM
The document here may help resolve the carriage not moving on your Photosmart c309g.
Bob Headrick, Microsoft MVP Windows Expert - Consumer, HP Expert
I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.
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05-28-2014 12:53 PM
While I had it open I found the sensor and felt under it. Then it released the ink carrier!
I cleaned the printer heads also and we are printing again.