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Honor Student
Posts: 2
Member Since: ‎12-02-2013
Message 1 of 4 (340 Views)
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photosmart 7510

we have a photosmart 7510,

 it has print issues. have followed all the tips tricks and troubleshooting. we decided to buy a new print head. the  printhead arrived today.  it is the wrong part.  the  printhead we need has 5 ink cartridge slots,  (3 color, 2 black, one of them being for photos. ) the part we get has 4 slots.  so i call hp, tech support, they say its a parts issue....they send me to parts/sales they say its a tech issue and around we went till i hung up.....tried to use the on line chat, they wont talk to me unless i buy a warrenty.  i am beyond angry.  is there anyway to resolve the issue of getting the correct printhead?

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Re: photosmart 7510

mythsis, I saw your post and forwarded it to the right people for their review. You should hear back from someone shortly via private message on this Forum.

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Retired
Posts: 1,123
Member Since: ‎05-02-2013
Message 2 of 4 (334 Views)

Re: photosmart 7510

mythsis, I saw your post and forwarded it to the right people for their review. You should hear back from someone shortly via private message on this Forum.

 



KittyK - HP Support Forums Moderator

Clicking the "Kudos star" to the left is a great way to say thanks!

When your problem has been solved, accept the solution by clicking the "Accept as Solution" button to help other members in the future!

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Honor Student
Posts: 2
Member Since: ‎12-02-2013
Message 3 of 4 (299 Views)

Re: photosmart 7510

ts issue has been fixed thank you. I have tried to hit the kodos star, but it keeps taking me to the login page. I also looked for the accept as solution button but do not see it. Thanks for helping, it was a small issue, but quite the lynch pin in our household.

Student
Posts: 1
Member Since: ‎03-18-2014
Message 4 of 4 (191 Views)

Re: photosmart 7510

I have the same problem with my 7510. I purchased a new printhead and it was the wrong part. 4 inks not the 5 I need. No one at HP seems to know the correct part number. I'm just trying to return the incorrect purchased part for the correct one. Can anyone at HP help.

 

I have spent hours and hours online and on the phone trying to resolve this problem with no luck.

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