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comsdb
Posts: 2
Member Since: ‎05-29-2014
Message 1 of 4 (263 Views)
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photosmart B110A Black not printing

Hi, I have a photosmart B110A and the black has stopped printing.  Was working fine before this issue.

 

Plenty of ink though I did replace the cartridge with a new one and same problem.  Ran all the head alignment, cleaning tests, etc. Reseated the cartridge.  Cleaned the vent on the top of the cartridge.  Powered off and on.  Still nothing.

 

Is there any solution to this problem? 

Regents Professor
Ciara_B
Posts: 6,370
Member Since: ‎11-27-2009
Message 2 of 4 (243 Views)

Re: photosmart B110A Black not printing

As this is a B110a, if it's out of warranty, one thing worth a try is soaking the printhead....

 

1) Get a pan and put 1/2" of very hot (not boiling) water in the bottom.
2) Next remove all the ink cartridges, then remove the printhead assembly.
3) Gently put the printhead nozzles down in the water and let it soak for five minutes.
4) Remove the printhead and gently dry the electrical contacts.
5) Put the printhead back in the printer and then reinstall the ink cartridges.

 

Could you please let me know if this works?

 

Thanks, Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Top Student
comsdb
Posts: 2
Member Since: ‎05-29-2014
Message 3 of 4 (234 Views)

Re: photosmart B110A Black not printing

Hi Ciara

 

 

Thanks very much, this seems to have fixed the problem.  Though I have consumed so much ink there is now none left in any cartridges I will need to replace before I can be 100%

 

Thanks again

 

Regents Professor
Ciara_B
Posts: 6,370
Member Since: ‎11-27-2009
Message 4 of 4 (228 Views)

Re: photosmart B110A Black not printing

you're welcome

:smileyhappy:

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation