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Student
eric_123
Posts: 1
Member Since: ‎02-18-2012
Message 1 of 4 (162 Views)

phototsmart plus 0x61011beb problem

my photosmart plus is coming up with the message "0x61011 beb There is a problem with the printer or ink system. Turn the printer off, then on. If the problem persists, refer to printer documentation." please help!!! 

Distinguished Professor
-JohnB-
Posts: 5,287
Member Since: ‎11-22-2011
Message 2 of 4 (144 Views)

Re: phototsmart plus 0x61011beb problem

hi there,

could you provide the community with a little more information to help narrow troubleshooting? Things like your printer model help out a lot. 

You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.
Student
gongstar
Posts: 1
Member Since: ‎06-16-2014
Message 3 of 4 (60 Views)

Re: phototsmart plus 0x61011beb problem

HP Officejet 6500 Wireless All-in-One Printer - E709n

I have this problem also: 0x61011beb problem

Thank you

HP Support Agent
Sunshyn2005
Posts: 4,758
Member Since: ‎09-02-2013
Message 4 of 4 (49 Views)

Re: phototsmart plus 0x61011beb problem

Hi gongstar,

 

I would like to help you with your Officejet 6500 and the error code you are seeing (0x61011beb).

 

Although the code in the following document is different, the 0X6 tells me the issue is a carriage jam; A 'Carriage jam' or '0X610000F6' Message Displays on the Control Panel.

 

Please use the document above to troubleshoot the issue you are experiencing.

I hope this helps.

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Please click the "Thumbs Up", just below, if you LIKE my post, or to say Thanks for helping!
Also, please consider marking my post as “Accept as Solution" if you feel my post solved your issue, it will help others find the solution.



Sunshyn2005


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