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Student
Tiger12
Posts: 1
Member Since: ‎01-31-2012
Message 1 of 10 (3,857 Views)

printer says cartridges for older generation of printer-now what to do?

I have the hp printer cartridges that are to be used with hp 5510 but the device says cartridges for older generation of printer, What do I do now, it won't work.

Professor
Daniel_L
Posts: 1,792
Member Since: ‎11-28-2011
Message 2 of 10 (3,845 Views)

Re: printer says cartridges for older generation of printer-now what to do?

Hello! Could you please provide more information regarding which printer cartridges you are trying to use with this printer? Any additional information will help in resolving this issue! Thanks.

Help the community by marking this post as a solution if it solved your issue!.

If my post helped you in any way, please click the blue KUDOS star under my name! It would mean a great deal. :smileyhappy:

Student
Jofbah
Posts: 1
Member Since: ‎02-27-2012
Message 3 of 10 (3,758 Views)

Re: printer says cartridges for older generation of printer-now what to do?

Same problem here, I replaced it with an original HP 564 black cartridge and get the message: Cartridge for older generation of printer. I won't work at all right now. It's the first replacement after the standard setup cartridge when I bought it it new.

 

Any thoughts?

Regents Professor
Ciara_B
Posts: 6,318
Member Since: ‎11-27-2009
Message 4 of 10 (3,653 Views)

Re: printer says cartridges for older generation of printer-now what to do?

Hi

If you get the message "Incompatible Older Generation Cartridge Installed" message I would suggest that you contact HP Phone support. More details in the link below

 

http://h10025.www1.hp.com/ewfrf/wc/document?cc=ie&lc=en&docname=c02534494

 

Please let me know how you get on

Thanks, Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Regents Professor
Ciara_B
Posts: 6,318
Member Since: ‎11-27-2009
Message 5 of 10 (3,644 Views)

Re: printer says cartridges for older generation of printer-now what to do?


Tiger12 wrote:

I have the hp printer cartridges that are to be used with hp 5510 but the device says cartridges for older generation of printer, What do I do now, it won't work.


Hi Tiger12, did you contact HP phone support about this issue? Did they provide a replacement cartridge?

Thanks

Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Regents Professor
Ciara_B
Posts: 6,318
Member Since: ‎11-27-2009
Message 6 of 10 (3,643 Views)

Re: printer says cartridges for older generation of printer-now what to do?


Jofbah wrote:

Same problem here, I replaced it with an original HP 564 black cartridge and get the message: Cartridge for older generation of printer. I won't work at all right now. It's the first replacement after the standard setup cartridge when I bought it it new.

 

Any thoughts?


Hi Jofbah

Did you contact HP phone support about this issue? Did they provide a replacement cartridge?

Thanks

Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Regents Professor
Ciara_B
Posts: 6,318
Member Since: ‎11-27-2009
Message 7 of 10 (3,552 Views)

Re: printer says cartridges for older generation of printer-now what to do?

Hi folks, did you get replacement cartridges? Is this issue now resolved?

Thanks

Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Student
str455n
Posts: 1
Member Since: ‎09-23-2012
Message 8 of 10 (3,345 Views)

Re: printer says cartridges for older generation of printer-now what to do?

[ Edited ]

did you sort the issue out witht the older generation ink ?? i just bought the printer and  went to change the yellow with an hp one and says the same for older generation printer.. if you solved please txt me[Personal Information Removed] n steve..

Regents Professor
Ciara_B
Posts: 6,318
Member Since: ‎11-27-2009
Message 9 of 10 (3,195 Views)

Re: printer says cartridges for older generation of printer-now what to do?

Hi Steve

You need to phone HP Support and tell them you got this message. You'll also need to check the warranty ends date on the cartridge. See links below for details

 

Contact HP Support

http://welcome.hp.com/country/us/en/wwcontact_us.html

 

Older Generation Cartridge msg

http://h10025.www1.hp.com/ewfrf/wc/document?cc=ie&lc=en&docname=c02534494

 

Checking warranty ends date

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00206040

 

Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Honor Student
gguerrero11
Posts: 4
Member Since: ‎08-17-2014
Message 10 of 10 (486 Views)

Re: printer says cartridges for older generation of printer-now what to do?

I purchased the offcejet 4630 and intalled my 61 cartridge from my previous printer (which is the same type used for this printer) however i received the same message. I did some research and found that there are some changes in the type of cartridges, however mine are newer than when they made the change, which was 2010/2011. I called HP tech upport and we started from the beginning again with making sure there isnt anymore packaging or jams in the printer, then I went on to realize that my color ink was expired, so perhaps that was what was making the printer not recognize it. I changed it out for a brand new one (that came with the printer) but still had the problem, however with a different message, now it was telling me to "insert ink cartridges" so while I was on hold I removed the cartridges again and restarted the printer once more, reisntalled ink and suddenly it reconizes my ink and goes on to the next step.

I also didnt follow drections in the first place and began with removing the packaging and installing ink before i plugged it in, so perhaps this was part of why it didnt recognize the ink. ??

Good thing I wasn't in a hurry to print!

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