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rosie1760
Posts: 1
Member Since: ‎07-02-2014
Message 1 of 2 (92 Views)

printer won't print black

I hp 4620 officejet all in one printer I replaced all ink and it won't print black. I even took back black ink and got another one. I cleaned the printhead that came out good but no black.

Regents Professor
Ciara_B
Posts: 6,306
Member Since: ‎11-27-2009
Message 2 of 2 (69 Views)

Re: printer won't print black

[ Edited ]

As this is a 4620 I'd advise calling HP phone support, regardless if it's out of warranty, as you may require a replacement

 

Troubleshooting

http://h10025.www1.hp.com/ewfrf/wc/document?cc=ie&lc=en&dlc=en&docname=c03944809

 

Phone no.s

http://welcome.hp.com/country/us/en/wwcontact_us.html

 

Hope this helps,

Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
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