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Honor Student
mmikehunter
Posts: 4
Member Since: ‎01-04-2014
Message 1 of 4 (179 Views)

printer stopped working says has wrong ink . same ink cartridge ive been using what is wrong ?

Regents Professor
Ciara_B
Posts: 6,480
Member Since: ‎11-27-2009
Message 2 of 4 (138 Views)

Re: printers

Hi

 

Which printer model do you have?

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Honor Student
mmikehunter
Posts: 4
Member Since: ‎01-04-2014
Message 3 of 4 (105 Views)

Re: printers

Hi , I have the envoy 4501 e-print

Regents Professor
Ciara_B
Posts: 6,480
Member Since: ‎11-27-2009
Message 4 of 4 (94 Views)

Re: printers

Try following the troubleshooting steps outlined below....

 

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03771807

 

 

Just FYI, the Envy 4500 is an eligible printer for HP Instant Ink in the US. If you're interested, you can check out the details....

 

https://instantink.hpconnected.com/us/en

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
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