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Student
Posts: 1
Member Since: ‎04-10-2014
Message 1 of 3 (311 Views)

purchased photosmart 6520 e-all-in-one series Tues 4/8/14.

printer won't print photo or calibration page. followed set up instructions. removed tape from cartridges. installed them properly in order. error message keeps popping up. Oxc 9a0013. photo & letter paper insertrd in trays. frustration city.

did update software. still refusing to print.

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Regents Professor
Posts: 7,790
Member Since: ‎11-27-2009
Message 2 of 3 (298 Views)

Re: purchased photosmart 6520 e-all-in-one series Tues 4/8/14.

hey there @chatty_cathy201 

 

Let's try to get you out of frustration city Smiley Wink

 

Have you checked if the cartridge vent area is clogged?

 

  1. Examine the vent area, which is located on top of the cartridge, next to the HP logo.
    Figure 2: Vent area
    Vent area
     
     
     
     
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Honor Student
Posts: 4
Member Since: ‎04-09-2014
Message 3 of 3 (293 Views)

Re: purchased photosmart 6520 e-all-in-one series Tues 4/8/14.

I have done every step recommended by HP in the help section. The black ink will not print.

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