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Student
chatty_cathy201
Posts: 1
Member Since: ‎04-10-2014
Message 1 of 3 (148 Views)

purchased photosmart 6520 e-all-in-one series Tues 4/8/14.

printer won't print photo or calibration page. followed set up instructions. removed tape from cartridges. installed them properly in order. error message keeps popping up. Oxc 9a0013. photo & letter paper insertrd in trays. frustration city.

did update software. still refusing to print.

Regents Professor
Ciara_B
Posts: 6,171
Member Since: ‎11-27-2009
Message 2 of 3 (135 Views)

Re: purchased photosmart 6520 e-all-in-one series Tues 4/8/14.

hey there @chatty_cathy201 

 

Let's try to get you out of frustration city :smileywink:

 

Have you checked if the cartridge vent area is clogged?

 

  1. Examine the vent area, which is located on top of the cartridge, next to the HP logo.
    Figure 2: Vent area
    Vent area
     
     
     
     
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Honor Student
erinsrod
Posts: 4
Member Since: ‎04-09-2014
Message 3 of 3 (130 Views)

Re: purchased photosmart 6520 e-all-in-one series Tues 4/8/14.

I have done every step recommended by HP in the help section. The black ink will not print.

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