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Honor Student
Posts: 2
Member Since: ‎04-24-2014
Message 1 of 4 (136 Views)

"incompatible cartridge" after moving from Singapore to India

I own a HP Photosmart 5520 Printer. I bought it in Singapore and have been using HP564 carteidges. Now that I have recloacted to India, I bought HP685 cartridges as a replacement.  Once I replaced the black ink cartridge, i get a message "incompatible cartridge".

 

KIndly help me out.

 

Thanks,

Pradeep

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Distinguished Professor
Posts: 3,049
Member Since: ‎02-03-2010
Message 2 of 4 (125 Views)

Re: "incompatible cartridge" after moving from Singapore to India

Hi Pradeep,

 

Please refer the link below to troubleshoot the issue.

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02558798&cc=us&dlc=en&lc=en

Although I am an HP employee, I am speaking for myself and not for HP.

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Honor Student
Posts: 2
Member Since: ‎04-24-2014
Message 3 of 4 (123 Views)

Re: "incompatible cartridge" after moving from Singapore to India

Hi DevRao,
I did see this earlier. Step 2 directed me here in fact.

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Distinguished Professor
Posts: 3,049
Member Since: ‎02-03-2010
Message 4 of 4 (121 Views)

Re: "incompatible cartridge" after moving from Singapore to India

Hi Pradeep,

 

There are few regionalization settings which needs to be changes, call and email HP about the issue and they should be able to resolve the issue.

 

HP can be contacted at:

 

http://www8.hp.com/in/en/contact-hp/contact.html

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
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