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Student
GrumpyBugger
Posts: 1
Member Since: ‎12-05-2011
Message 1 of 6 (400 Views)

small piece fell out of my printer

[ Edited ]

Hi there, a small black plastic piece fell out of my printer. I believe it holds up the ink cartridges or something because when i try printing something it sounds like it is dragging. usually it wont even let me try to print - something about the ink cartridges are not detected or something. how can i fix it without taking it in or buying a whole new one?

Professor
Picardje
Posts: 1,757
Member Since: ‎07-15-2009
Message 2 of 6 (389 Views)

Re: small piece fell out of my printer

Please read this post then provide some details.

http://h30434.www3.hp.com/t5/Other-printing-questions/Want-Good-Answers-Ask-Good-Questions/m-p/2094#...

 

Also when possible add a picture of the part that fell out. Use the insert picture buttotn when writing a reply to do this.



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Honor Student
pnalaba1
Posts: 2
Member Since: ‎10-16-2013
Message 3 of 6 (273 Views)

Re: small piece fell out of my printer

Hi ,

 

I have a similar issue. A black piece L shaped piece fell out my printer HP J4550 while I was trying to pull out jammed paper and now it doesn't work well.  I am attaching a pic of the piece. Please help. 

 

Thanks

-Pradeepblack piece from printer

HP Support Agent
Gemini02
Posts: 6,543
Member Since: ‎09-03-2013
Message 4 of 6 (266 Views)

Re: small piece fell out of my printer

Hi pnalaba1

 

 

I would recommend to call HP Tech Support for further assistance to see what other options are available for you.

 

http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

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Gemini02
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Honor Student
pnalaba1
Posts: 2
Member Since: ‎10-16-2013
Message 5 of 6 (261 Views)

Re: small piece fell out of my printer

Thanks Gemini02,

 

but I went to HP's support site and looks like I can email them only if the printer is still under warranty. It is 3 years old, so out of warranty by now I assume.  If I could get some hints as to which part of the printer a piece like this can be found in, or get access to some repair manual or some pics of the internals, I may be able to put it back in.

 

Thanks

 

HP Support Agent
Gemini02
Posts: 6,543
Member Since: ‎09-03-2013
Message 6 of 6 (242 Views)

Re: small piece fell out of my printer

Hi GrumpyBugger

 

The photo is now showing of the part that broke out of the printer., before it wasn't viewable.

 

Here is a url for the Officejet J4550.

http://h10025.www1.hp.com/ewfrf/wc/product?product=3645097&lc=en&cc=us&dlc=en&lang=en&cc=us

 

This is the manual for the Officejet J4550.

http://h10032.www1.hp.com/ctg/Manual/c01770356.pdf

 

Hope this helps.

 

 

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Gemini02
I work on behalf of HP
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