12-05-2011 01:16 AM - edited 12-05-2011 01:20 AM
Hi there, a small black plastic piece fell out of my printer. I believe it holds up the ink cartridges or something because when i try printing something it sounds like it is dragging. usually it wont even let me try to print - something about the ink cartridges are not detected or something. how can i fix it without taking it in or buying a whole new one?
12-05-2011 02:54 AM
Please read this post then provide some details.
Also when possible add a picture of the part that fell out. Use the insert picture buttotn when writing a reply to do this.
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Although I work for HP my posts and replies are my own
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10-16-2013 02:03 PM
I have a similar issue. A black piece L shaped piece fell out my printer HP J4550 while I was trying to pull out jammed paper and now it doesn't work well. I am attaching a pic of the piece. Please help.
10-16-2013 02:20 PM
I would recommend to call HP Tech Support for further assistance to see what other options are available for you.
10-16-2013 03:04 PM
but I went to HP's support site and looks like I can email them only if the printer is still under warranty. It is 3 years old, so out of warranty by now I assume. If I could get some hints as to which part of the printer a piece like this can be found in, or get access to some repair manual or some pics of the internals, I may be able to put it back in.
10-17-2013 07:33 AM
The photo is now showing of the part that broke out of the printer., before it wasn't viewable.
Here is a url for the Officejet J4550.
This is the manual for the Officejet J4550.
Hope this helps.
- Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet 6500 All-in-One Printer Series
- What Is HP Instant Ink?
- HP Printers - Which Cartridges Work with My HP Printer?
- Replacing the Printhead for HP Officejet 6500 and 6500A All-in-One Printer Series
- Limited Warranty for HP Ink Cartridges and Customer-Replaceable Printheads for HP Inkjet Supplies