11-17-2013 01:21 AM - edited 11-17-2013 01:23 AM
11-19-2013 07:49 AM
I understand you are getting a message for the printhead not being detected on the Photosmart Premium Fax All-in-One Printer - C309a.
I included a document for cleaning the printhead.
This document will provide steps for checking the cartridges and printhead cleanings.
Hope that helps.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
I work on behalf of HP
07-16-2014 08:00 AM
I cannot follow the suggestions because I cannot get to the setup to clean the printheads. This message is blocking my entry.
09-13-2014 01:48 AM
On the advise of a member of the forum I cleaned the PRINTHEAD AND CATRDGES and the problem was solved.
I was under the impression that I had advised and thanked the forum at the time but if my message was not received I apologise.
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