Question
the printhead installed is not intended for use in this printer or is damaged..
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Distinguished Professor
Shirlzz1
Posts: 3,242
Member Since: ‎12-12-2011
Message 11 of 18 (977 Views)

Re: the printhead installed is not intended for use in this printer or is damaged..

[ Edited ]

Glad that the device is now working for you.

I am a former employee of HP...
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Student
jacko1
Posts: 1
Member Since: ‎11-17-2013
Message 12 of 18 (959 Views)

Re: the printhead installed is not intended for use in this printer or is damaged..

model #309a same prob as others any solution

HP Support Agent
Gemini02
Posts: 6,521
Member Since: ‎09-03-2013
Message 13 of 18 (939 Views)

Re: the printhead installed is not intended for use in this printer or is damaged..

Hi jacko1

 

I understand you are getting a message for the printhead not being detected on the Photosmart Premium Fax All-in-One Printer - C309a.

 

I included a document for cleaning the printhead.

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c01794817&lc=en&product=3737195&tmp...

 

This document will provide steps for checking the cartridges and printhead cleanings.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03957991&tmp_task=solveCategory&cc=us&dlc=en&la...

 

Hope that helps.

 

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Gemini02
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Honor Student
VLATERO
Posts: 4
Member Since: ‎11-12-2013
Message 14 of 18 (452 Views)

Re: the printhead installed is not intended for use in this printer or is damaged..

what is the problem and how can it be solved

Student
laura57
Posts: 1
Member Since: ‎07-16-2014
Message 15 of 18 (362 Views)

Re: the printhead installed is not intended for use in this printer or is damaged..

I cannot follow the suggestions because I cannot get to the setup to clean the printheads.  This message is blocking my entry.

Please help.

Student
alice20
Posts: 1
Member Since: ‎09-12-2014
Message 16 of 18 (251 Views)

Re: the printhead installed is not intended for use in this printer or is damaged..

I get the above message ..it worked fine before.Installed new ink cartridges  no help

Honor Student
VLATERO
Posts: 4
Member Since: ‎11-12-2013
Message 17 of 18 (239 Views)

Re: the printhead installed is not intended for use in this printer or is damaged..

On the advise of a member of the forum I cleaned the PRINTHEAD AND CATRDGES and the problem was solved.

I was under the impression that I had advised and thanked the forum at the time but if my message was not received I apologise.

VLATERO

Honor Student
VLATERO
Posts: 4
Member Since: ‎11-12-2013
Message 18 of 18 (238 Views)

Re: the printhead installed is not intended for use in this printer or is damaged..

The printhead and catridges must be cleaned mannualy

VLATERO

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